customer service manager orange business services Identify and lead service improvement and cost reduction/efficiency initiatives. Océan - Orange Business Services, Clichy. OBS relies on ServiceNow to unify global service delivery onto a single platform, streamlining the entire customer experience. The Orange Business Services connectivity management solution integrates directly into KDDI’s own platform and provides secure, reliable IoT connectivity for Toyota and Mazda to enhance the driver experience through advanced services. Join to Connect Customer Service Manager at Orange Business Services Customer Service Manager at Orange Business Services Greece 46 connections. -Provide adequate and timely Monthly Business Reports that include operational and billing issues, metric measurements against Customer SLA´s on Quality, Change and Performance of the services provided to Customer. Gurgaon. Experienced in change, incident, workshop and service management subjects with ITIL guidelines. - Leading team with 41 SABIC KSA Affiliates/ Sites with 2K+ Network devices. •Supports local customer to improve their scheduling, planning and monitoring capabilities, so that we avoid last minute project changes and rescheduling. Orange Business Services offers collaborative workspaces, cybersecurity, data intelligence, connectivity, cloud, Internet of Things, and mobile connectivity services. Accountable for IT service delivery and communication to 20,000 employees globally. Data center management is the collection of tasks performed by those responsible for managing ongoing operation of a data center This includes Business service management and planning for the future. I am sure he will succeed wherever he is. 2020 - SHV Energy has chosen IoT connectivity from Orange Business Services to deploy smart telemetry and meters on its gas tanks across Europe and the US. The Customer Service Director manages a departmental sub-function within a broader departmental function. We are happy with their operations support and project management. orange-business. Through a unique combination of robust network and IT infrastructure, managed services and professional, reliable people, we do everything we can to offer an outstanding customer experience - helping to change business life for the better. , is a global integrator of communications products and services for multinational corporations. • ORANGE BUSINESS BELGIUM NV/SA Address: Avenue du Bourget 44, B - 1130 Bruxelles Telephone: 02/643. We’re at your service with innovative solutions for connectivity, security, performance and teamwork. - Manage Customer Service & Operations for a number of multinational accounts. SHV Energy improves customer service with smart devices and IoT connectivity from Orange Business Services The solution will provide an enhanced gas delivery service to SHV Energy customers across the world. With them, we are designing the new awesome. Tomáš Václavík Dedicated Customer Service Manager to Zumtobel Group at Orange Business Services Bratislava, Slovakia 100 connections Orange Business Services, the business services arm of Orange S. The position is located in Lagos State. Service management Telecom Service level French data integrity Customer service Visio SIP MS Office About Company Orange Business Services is a global IT and communications services provider, with services in 220 countries. Frankfurt Am Main Area, Germany Customer Service Manager at Orange Business Services Mannheim. Ltd. Sertai untuk Berhubung Orange Business Services Customer Service Manager at Orange Experienced Service Manager with a demonstrated history of working in the information technology and services industry. These use cases, approaches and end results from real customers include 72 testimonials & reviews, 73 case studies, success stories, reviews, user stories & customer stories, and 11 customer videos & reviews. Gary Lim. Leader français en géolocalisation de véhicules d’entreprises, suivi de flottes automobiles et éco-conduite. Customer Service Manager (Philip Morris International Project) Customer Service Manager - Philip Morris International Project en Orange Business Services Cangallo Schule Customer Program Manager at Orange Business Services - Nigeria View Jobs in ICT / Telecommunication / View Jobs at Orange Business Services - Nigeria Posted: Jun 12, 2017 Managing support and service division . The initial deployment will allow Haier’s headquarters in China to connect with its after-sale service center in India over a cloud-based platform, enabling users to access business-critical applications anywhere, anytime. Sub-processors : Sub-processors approved by Customer Safety measures for sub-processors outside of the EU/EEA Orange Business Services legal Honoring the trust of more than 30 million customers, Orange Egypt is committed to maintaining its position as the leading Mobile service provider in Egypt, providing the best quality service for our customers, the best working environment for our employees, top value for our shareholders, and proudly contributing to the development of the Cloud security is essential as such. Cadastre-se para se conectar Customer Service Manager at Orange Caglar Isim Senior Customer Service Manager at Orange Business Services Barbaros Mah. Orange Business Services Feb. Both a network operator and a digital services integrator, Orange Business Services leverages expertise in the areas of IoT, Cloud, Data and AI, application development and cybersecurity. Customer Service Manager en Orange Business Services Orange Business Services nov. Orange Business Services has won a three-year contract with Haier in China to implement and manageFlexible Computing Premium, a cloud computing solution. Kai Girnus Customer Service Director at Orange Business Services Frankfurt/Rhein-Main. Monitor and manage the performance of On Going services team to ensure that the service levels Agreements are achieved and customer satisfaction is maintained. [email protected] Wherever they are and whenever they need to, users have access to their work environment (business The new solution will enable Orange customers to simplify the management of their hybrid networks and optimize the performance of both corporate and cloud applications. Since December 2007: VP BeNeLux, Orange Business Services Hobby(ies): Ski. Skilled in Service Delivery, Business Process Improvement, Customer Relationship Management (CRM), Business Analysis, and Telecommunications. Aliette Mousnier-Lompré is now head of customer service and operations (CSO), leading 8000 employees who design, build and operate all the firm's managed services. Pekerjaan 52 Senior Customer Service Manager utama hari ini di Malaysia. Customer Service Delivery Manager Orange Business Services. We create market leaders by integrating the key competencies for digital transformation – big data, cloud computing and information security, into one service offering. IT, cloud, mobility, security and other geeky messages on this official Orange Business Services Facebook page (English & French). Ben is able to manage and motivate staff within his teams to perform to their maximum potential, ensuring the right level of service is delivered in a standardised and structured fashion. Share . Join to Connect Customer Service Manager at Orange Business Services. Customer Service Manager en Orange Business Services Orange Business Services nov. Brian Washburn, Service Director, Global Business Network and IT Services, Current Analysis Enterprises are looking for service management that allows them to use their best Customer’s employees / self-employed contractors using the service who are natural persons Yes Customer’s other end-users of the service who are natural persons (client of the Customer …) Yes 6 . - Leading the team for Security vulnerability & compliance. 2 million households throughout Russia. New customer? Register now. 1. Cross check your customer info with ours, to mitigate fraud while improving user experience. It was a pleasure to work with him. About Basefarm, An Orange Business Services subsidiary. Skilled in Microsoft office tools, power-bi, customer service and incident management. Paris, Ile de France, France; Industry Telecom / Mobile; Website www. - Quality of service and customer satisfaction. It is our Additionally, Customer Service Director align customer service activities and initiatives to support and enhance the objectives of the organization. 10. [email protected] View and Apply. com Manpower: 165 Customer support service engineer at Orange Business Services Macedonia 7 Cluster Customer Service Manager at Printec Group North Macedonia. A free inside look at company reviews and salaries posted anonymously by employees. M2M use case. Orange Business Services is a network-native digital services company and the global enterprise division of the Orange Group. close It will help SHV Energy to improve infrastructure management, customer satisfaction and supply security, while saving on fuel costs and reducing carbon emissions. Working as a Customer Service Manager, responsible for quality of service provided for multi-national customers, providing customer service improvement plans in response to major customer issues, arranging and leading regular customer service review meetings (at least monthly), providing adequate and timely reports to include measurements against customer Service Levels Agreements, change management activity and traffic performance reports; assisting in contract negotiations in parallel with We help our customers across the globe transform their industries, reimagine their services, create a positive impact and unleash the power of their data into an amazing and trusted resource that gives our customers positive business impact. Murray Shaver Head of Customer Service Management - Canada at Orange Business Services Montreal, Canada Area 228 connections Xavier, Research Engineer, Orange Labs, Lannion (Brittany) Cannes2019 - Fanny, in charge of Marketing & Comms at Orange Studio Cannes2019 - Henri, in charge of connecting the Wifi Café The business services arm of French telco giant Orange, the company supports businesses and public sector organisations through every step of their digital transformation, and numbers brands like Air France, Haier and Siemens among its customers. b. b. Operational primary point of contact. 28 dedicated customer service centres 2010 award for Best Project Management (Orange Business Services) 3,500 employees working on innovation Poland Orange Business Services has signed a global strategic collaboration deal with Amazon Web Services (AWS) as part of its push to support enterprises in achieving their multicloud deployment goals. Historically, data center management was seen as something performed by employees, with the help of tools collectively called Data Center Orange is also a leading provider of global IT and telecommunication services to multinational companies, under the brand Orange Business Services. X by Orange’s ‘as a service’ architecture and About ingénieur commercial chez Orange Business Services et ambassadeur digital du groupe Sonatel avec plus de 10 ans d'expérience dans le segment B2B , en charge d'un portefeuille Clients Etats et Grands Officiels, spécialiste pilotage des dossiers de réponses d'appels d'offres nationaux et internationaux Orange Business Services is rated the best-in-class global service provider by its customers according to Ocean82 (Outstanding Customer Experience Analysis & News), a leading U. Between us we serve 400 million customers across the world. Orange Business Services. Work with Global teams to maintain Service Levels. com or Americas: Elizabeth Mayeri, +1-212-251-2086 elizabeth. Orange Business Services has won a three-year contract with Haier in China to implement and manageFlexible Computing Premium, a cloud computing solution. Sertai untuk Berhubung Customer Service Manager at Orange Business Services. Biljana (Billie) a 1 poste sur son profil. •Orange Business Services/Equant Slough, Berkshire Customer Service Manager 12/2006. The willingness and commitment made the work flew smoothly. com Under the internet portals and advertising management business the group operates Orange. I am sure he will succeed wherever he is. The key responsibilities are : a. Read more about working at Orange Business Services. Strong support professional. de Business Operations Support Manager bei Orange Business Services Wiesbaden. Markus Zuban Customer Service Manager at Orange Business Services Mannheim, Baden-Württemberg, Deutschland 500+ Kontakte Mark Blok Senior Customer Service Manager at Orange Business Services Amsterdam en omgeving, Nederland Meer dan 500 connecties Gilles Roussel Customer Service Manager - ITILv3 Expert at Orange Business Services Quebec, Canada 119 connections Caglar Isim Senior Customer Service Manager at Orange Business Services Barbaros Mah. - Identify / scope inovation, optimisation and opportunities for supplier and customer cost reductions, service enhancement - ITIL and IT governance, program Life-Cycle - Risk Analysis, cost & budget definition. X by Orange’s agile development team creates digital services, such as Xmusic, for retail stores, and is exploring further vertical market opportunities in retail, transport and health. B. Customer Service Manager at Orange Business Services Client Service Manager, Orange Business Services Hemel Hempstead. - Service management request - customer satisfaction - availability/capacity management - remediation plans + innovative thinking Ensuring: - High… Managing - Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). ORANGE BUSINESS SERVICES INDIA SOLUTIONS Pvt. Orange Business Services, Flexible Engine and its data centers benefit from multiple certifications, in particular ISO 9001, ISO27001, ISO 27017, ISO 27018, ISAE 3402, as well as certification for hosting health data through Orange Healthcare. Search, apply or sign up for job alerts at Orange Business Services Talent Network. -based marketing research firm specialising in ICT. Orange is a global telecommunications provider operating in 34 countries. Paul Joyce now leads Orange Global Solutions for Business (OGSB). Russian digital services operator Tricolor has turned to Orange Business Services to modernize its customer service activities, leveraging technology from Genesys, a global leader in cloud customer experience and contact center solutions. Tricolor provides digital services, including satellite television and video streaming, for 12. Visit PayScale to research Orange Business Services salaries, bonuses, reviews, benefits, and more! Investing in Orange. Interested candidates should possess relevant qualifications, with at least 10 years work experience. Orange offers its services to businesses under the brand name Orange Business Services (OBS). The solution will provide an enhanced gas delivery service to its customers across the world. (Measure service provided against defined Service Level Agreements) •To be the customer’s… About Role and Responsibilities: Experienced as Customer Service & Operation’s (CS&O) manager assigned to lead CS&O activities on account and, a member of the Account Business Unit management team. Continual Service Improvement. It is a global provider for services in Security, Data, Mobile and Voice. Orange Business Services abr. We strive to understand your business so we can provide the solution that's right for you. This is essential to provide a highly personalized customer experience. Customer Service Manager at Orange Business Services Slovak Republic 108 connections. Experienced Service Manager with a demonstrated history of working in the information technology and services industry. HQ's, 24/7 factories worldwide located, branch offices. K. Customer Service Manager Orange Business Services 2009 - dic. Pertingkatkan rangkaian profesional anda dan peroleh pekerjaan. Billing Service Delivery Manager at Orange Business Services Ireland 43 Project Management, Customer Service, Service Delivery, Invoicing, Communication, MS As the B-to-B division of the Orange Group, Orange Business Services focuses exclusively on serving enterprises around the world. A. Orange Business Services was positioned as a Leader in Gartner's 2019 "Magic Quadrant for Managed IoT Connectivity Services, Worldwide. Formed in 2003, FreeMove brings together four leading mobile operators Orange, Telecom Italia, Deutsche Telekom and Telia Company. com Voir le profil de Biljana (Billie) Bojkovska sur LinkedIn, le plus grand réseau professionnel mondial. Richard van Wageningen, senior vice president, IMEAR, Orange Business Services An omnichannel platform makes it possible to engage with customers regardless of the communication channel. The lowest paid Orange Business 2004: Country Manager / Managing Director, Equant Netherlands BV / Orange Business Services. Cloud connections are made using Orange backbone networks, offering high-performance and secured interconnections between the parties’ platforms. com; About we are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and Using a fully-industrialized platform, Service Management Suite is now available worldwide and has been extensively trialed by its customers, said Orange Business Services. Customer Service Manager at Orange Business Services Slovak Republic 108 connections. Managed Wi-Fi and customer analytics services are on the company’s roadmap. Mixed Cisco internet and MPLS. Brice Revol, PMP Customer Service Manager at Orange Business Services Genf, Kanton Genf, Schweiz 500+ Kontakte Reporting to Head of Service Management; continuously identifying opportunities to improve the customer experience, investigating and solving customers' problems, which may be complex or long-standing problems, handling customer complaints or any major incidents, acting Single Point of Contact for service clarifications via driving collaboration of cross-functional teams. (measure service provided against defined Service Level Agreements) To be the Customer’s primary point of contact within Orange Business Services, for all Service related issues, with the exception of Incident Management, where the CSM will act as a secondary escalation Customer Service Manager at Orange Business Services Slough, United Kingdom Customer Service Manager at Orange Business Services Georgia Institute of Technology Orange Business Services. Managing support and service division . Information Technology Services transformation Lead, 2008-2010 IT diagnosis study (360° type interviews) for Orange Business Customer Services and Operations Senior Network Engineer Service Delivery Manager at Orange Business Services , ITIL Practitioner, PRINCE2 Agile Practitioner. In December 2019, the Group presented its new "Engage 2025" strategic plan, which, guided by social and environmental accountability, aims to reinvent its operator model. U2M use case. Experienced in change, incident, workshop and service management subjects with ITIL guidelines. Customer Service Management - Team manager at Orange Business Services الجيزة, Egypt 404 زملاء . Orange Business Services Identifies and Solves Storage Issues Faster with VMware To improve its cloud and infrastructure-as-a-service (IaaS) offerings, Orange Business Services (OBS) needed to enhance its reporting capabilities and cut downtime. 2018 –Heute 3 Jahre. The solution will provide an Addressing all customer needs. Since then, OBS India has grown to become one of the country's major data connectivity solutions [buzzword] provider. •Representing and championing the Customer within Orange Business Services •Fully understanding the nature of the Customer’s business and the applications they operate over the Orange Business Services network. A. 9 - 14 yrs. • Aliette Mousnier-Lompré was named head of Orange Business' customer service and operations (CSO). , İstanbul Province, Turkey 500+ bağlantı Orange Business Services. Search job titles. sept. OBS worked with VMware to identify the VMware vRealize® True Visibility™ Management Pack for NetApp, •Orange Business Services/Equant Slough, Berkshire Customer Service Manager 12/2006. Coverage EU\EEMEA plus LATAM\APAC occasionally. With headquarters in Paris, France, OBS operates in multiple countries worldwide and employs more than 30,000 people, with 70 percent of its customer base made up of Fortune 500 financial services services and customer premises. They employ over 170,000 worldwide, including 104,000 employees in France. 18,728 likes · 101 talking about this. OBS offers its services under three categories. - Zip Code 1001. Missions The SDM main missions during the Run phase are : • Maintain a high level of customer satisfaction • Manage the operational ITIL delivery processes • Control the operational costs on her/his perimeter • Control the operational ITIL delivery process. A. Iscriviti per collegarti Customer Service Manager at Orange Business Services. Work with Global teams to maintain Service Levels. Gary Lim Customer Service Manager (CSM) deliverables: •To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customers. 3 Orange Business Services Service Management Department Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. It connects, protects and innovates for enterprises around the world Distributor, RS Components, has selected Orange Business Services as its single end-to-end managed services provider in a move that is intended to transform RS’ entire global infrastructure, digitise its sales processes and move its contact centre activities to the cloud. Operational primary point of contact. Inscrivez-vous pour entrer en relation Customer Service Manager at Orange Business Customer Service Manager Orange Business Services Jan 2019 Customer Service Manager at Orange Business Services Provinciale Hogeschool Limburg Azucena Arellano Martinez Customer Service Manager at Orange Business Services Naucalpan de Juárez y alrededores, México 217 contactos 12 years of experience in IT service Management, Customer Services & Service provider. 94. - Control and direction of all contracted customer services. Orange Business Services is on hunt for a Service Delivery Manager. Coverage EU\EEMEA plus LATAM\APAC occasionally. Orange Business Services was Orange returned to the country in July 2007, as Orange Business Services India, when France Telecom acquired the enterprise network services and managed services business of GTL Ltd. de 2000 - actualidad 20 años 6 meses. Orange Business Services provide professional services to valued customer. Customer Service Team Lead_orange. Customer Service Manager (6) Senior •Work with the accounts team to sell Service Management and/or other Orange products and services •Acts as backup for Customer Service Manager (CSM) to ensure service continuity •Involve in Service Improvement Program (including assistance in handling chronic incidents and incorporating necessary actions from the root cause analysis into Orange Business Services Inter­views; HR Specialist Inter­views; Orange Customer Service Manager Reviews. Discover My Service Space. It offers integrated communications products and services to global enterprises in cloud computing, unified communications, collaboration, Big Data, Internet of things and Artificial Intelligence ; which manage and integrate the Orange Business Services jobs now available. Match ID. Anne is one of those rare managers who also naturally serves as an inspiring mentor for the whole team. Join to Connect Having an excellent customer service experience (8+ years Hans Hein Customer Service Manager at Orange Business Services Norway Oslo-området, Norge Over 500 forbindelser Maud Cahuzac Customer Service Manager at Orange Business Services Toulouse, Midi-Pyrénées, France + de 500 relations Gilles Roussel Customer Service Manager - ITILv3 Expert at Orange Business Services Quebec, Canada 119 connections Muhammad Salman, PE, PMP® Service Manager & IT Lead Smart City at Orange Business Services المملكة العربية السعودية أكثر من 500 زميل Senior Customer Services Manager Orange Business Services Nov 2017 Customer Service Manager at Orange Business Services Changning District. Track maintenance periods due to Orange Business Services and Carriers changes. Find out more. Pablo has a huge experience in IT environment (more than years). •Prepares future growth of customer and Orange Business Services activities in the country with our local providers and the customer. Heba Farahat Regional Customer Service Manager at Orange Business Services مصر أكثر من 500 زميل Customer Service Manager at Orange Business Services Maurice 108 relations. Orange Business Services is the Orange Group entity that guides businesses and organizations worldwide in their digital transformation, leveraging its global presence and a local approach. What is the abbreviation for Orange Business Services Customer Agreement? What does OBSCA stand for? OBSCA abbreviation stands for Orange Business Services Customer Agreement. , İstanbul Province, Turkey 500+ bağlantı Cláudia Pereira Lead Customer Service Manager na Orange Business Services Zürich, Kanton Zürich, Schweiz 271 Kontakte As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably. . To deliver this SD-WAN service, Orange will integrate Riverbed SteelConnect technology into its hybrid network portfolio. Customer Service Manager at Orange Business Services Malaysia 147 kenalan. Paul led Customer Service and Operations (CSO) since 2012 and has made Orange Business Services theglobal benchmark in terms of customer service and experience. Find Reviews Customer Service Manager at Orange Business Services Melbourne, Australia 500+ connections. For Apply Technical Consultant L1, Orange Business Services in Mumbai for 0 - 3 year of Experience on TimesJobs. Customer Service Manager at Orange Business Services Brussels Area, Belgium 320 connections. Orange Business Services, is recruiting to fill the position of: Customer Program Manager. " “Connectivity is a key enabler of IoT. 00 Telefax: 02/643. - Control and direction of all contracted customer services. I had the pleasure to work with Pablo as Customer Service Manager at Orange Business Services (we were peer of each other). Customer Service Management at Orange Business Services Lisboa e Região, Portugal 76 conexões. George Sotiropoulos Service Desk Specialist - Customer Services and Operations at Orange Business Services Greece 153 connections Welcome to Orange for companies. It will help SHV Energy to improve infrastructure management, customer satisfaction and supply security, while saving on fuel costs and reducing carbon Top Orange Business Services Security Device Management Alternatives Other vendors considered by reviewers before purchasing from Orange Business Services 60 % considered BT Orange Business Services, the Orange branch dedicated to B2B services, is a leading global integrator of communications solutions for multinational corporations. The average salary for Orange Business Services employees is $80,029 per year. Discover more. Customer Service Center Supervisor. Join to Connect Having an excellent customer service experience (8+ years Customer Service Manager at Orange Business Services Singapore 74 connections. Therefore, Orange Business Services chose to embed the ServiceNow platform into Service Management Suite, which provides a wide range of infrastructure management services, including consulting Orange Business Services is a network-native digital services company and the global enterprise division of the Orange Group. Join to Connect Customer Service Manager at Orange Business Services. Maintenance for Business U2M. Join to Connect Regional Customer Service Manager @ at Orange Business Services Provide IP expert support and own customer VPN change management including: managed router configuration, activation and acceptance testing for on-going change management Participate for IT and Cloud Operations support by providing operations support of Cloud Services to help Orange customers optimize IT operations and increase productivity by Kwan Yuen Choong Customer Service & Operations - Regional Customer Service Manager @ at Orange Business Services Pablo has a huge experience in IT environment (more than years). Company Profile We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably. Butty Street, 3rd Floor - C. Kone partners with Orange Business Services for cloud migration. 01 Internet: www. SHV Energy Improves Customer Service With Smart Devices And IoT Connectivity From Orange Business Services “Smart IoT” connectivity ensures a reliable and secure gas supply for its customers Overall responsibility for the performance and productivity of the team members and the quality of service and the customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Network, IT Services, Mobility, Voice and/or integration solutions) services. Skilled in Microsoft office tools, power-bi, customer service and incident management. - Client Single Point of Contact (SPOC) for all operational issues. Main activities Customer Service Manager at Orange Business Services Malaysia 147 kenalan. Junior Manager: $53,000 Get full report: The highest paid Orange Business Services employees are Senior Managers at $98,000 annually. - Primary Escalation Point for any major network or technical problems. orange-business. - Responsible for day-to-day Network Operation. Messaging Pro Cameroon RS Components Chooses Orange Business Services as Sole Managed Service Provider to … 4/13/2021; Wi-Fi Market by Component, Density, Location Type, Organization Size, Vertical and … 3/23/2021; GÉANT Selects Orange Business Services as Its Trusted Cloud Service Provider for … 3/23/2021 . Rahul singh. Dedicated teams from across the member operations and a Global Account Manager from your home market ensure co-ordinated delivery of products and services. , is a global integrator of communications products and services for multinational corporations. Orange Business Services Press contacts Global: Estelle Assaf, +33 1 55 54 00 05 estelle. Customer Service Manager at Orange Rabat Prefecture, Morocco أكثر من 500 زميل Customer Service Manager في Orange Business Services Customer Service Manager at Orange Business Services Maurice 108 relations. Company Profile We are making business life easier, every day and all around the world As a global IT and communications services provider, Orange Business Services helps companies collaborate more effectively, operate more efficiently and engage better with their customers – connecting their people, sites and machines securely and reliably. As a network-native digital services company, Orange Business Services proposes a wide range of APIs to drive innovation, transform customer experiences and enable greater operating efficiency. Pekerjaan Senior Customer Service Manager baharu ditambah setiap hari. Change Management Customer Service Manager at Orange Business Services University of Technology Sydney Provide IP expert support and own customer VPN change management including: managed router configuration, activation and acceptance testing for on-going change management Participate for IT and Cloud Operations support by providing operations support of Cloud Services to help Orange customers optimize IT operations and increase productivity by Customer Service Manager at Orange Business Services Bergamo, Italia 163 collegamenti. View all jobs at Orange Business Services. Educación Instituto Superior de with these criteria subscribe Delete all filters subscribe Delete all filters Customer Program Manager at Orange Business Services - Nigeria View Jobs in ICT / Telecommunication / View Jobs at Orange Business Services - Nigeria Posted: Jun 12, 2017 Christian Walter – Customer Service Director – Orange Business Services | LinkedIn. Orange Business Services (Orange), formerly France Télécom S. Carriers Interlock. With the world's largest, seamless network for voice and data, Orange Business Services reaches 220 countries and territories with local support in more than 160. Kone said that its customer care centers are a vital component for customer service, both for the end-user and direct business customers and that they play a strong role in overseeing critical elevator operations, service records and technical data. Monitor and manage the performance of On Going services team to ensure that the service levels Agreements are achieved and customer satisfaction is maintained. Focus on your business – your dedicated Customer Success Manager will be there with quick solutions to any conferencing-related problems or complex tasks Why Orange Business Services? Our extensive knowledge of collaboration solutions – recognized by the Gartner Magic Quadrant for Best Collaboration Partner josephine checa Customer Service Manager at Orange Business Services Sound Beach, New York 138 connections (measure service provided against defined Service Level Agreements) To be the Customer’s primary point of contact within Orange Business Services, for all Service related issues, with the exception of Incident Management, where the CSM will act as a secondary escalation To have overall responsibility for Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced (Network, IT Services, Mobility, Voice and/or Customer Service Manager Orange Business Services Nov 2006 Customer Service Manager at Orange Business Services(PMP,RHCE,ITIL,CCNA) Jay K Yadav Customer Service Manager at Orange Business Services South West Delhi, Delhi, India 319 connections Hashem ElBatal Customer Service Manager at Orange Business Services الإمارات العربية المتحدة أكثر من 500 زميل Orange Business Services 2006 - Present 15 years. +500 affiliates with WAN/LAN/Voice service portfolio. By MTS Staff Writer On Nov 17, 2020. Key details from the report Bleeping Computer report include: Orange suffered the ransomware attack starting July 4, 2020, and extending into July 5, 2020. Basefarm is a European Managed Service Provider. She was previously vice president of global enterprise networks. Anne exhibits strong interpersonal skills and a unique capacity for empathy. - oversee the achievement and maintenance of agreed customer service levels and standards - plan, prioritize and delegate work tasks to resolve customer service issues - review customer complaints and track customer complaint resolution - handling complex and escalated customer service issues - monitoring accuracy… - negotiations for the services provided, increase customer loyalty Mark Blok Senior Customer Service Manager at Orange Business Services Amsterdam en omgeving, Nederland Meer dan 500 connecties 3 Orange Business Services Service Delivery Manager Reviews by current and past employees about salary & benefits work culture skill development career growth job security work-life balance and more. Orange Business Services, the business services arm of Orange S. de 2012 - actualidad8 años 4 meses. de 1999 Project Manager at Orange Business Services Madrid y alrededores 06. It was a pleasure to work with him. Muhammad Al-Hussein. الإبلاغ عن هذا الملف الشخصي Customer Service Manager في Orange Business Services عرض الملف Customer Service Manager Orange Business Services Jan 2019 Customer Service Manager at Orange Business Services Provinciale Hogeschool Limburg Customer Service Manager at Orange Business Services Mannheim. You’ll be investing in one of the best fixed and mobile networks, and choosing the European leader in fibre and converged services, with a sustainable growth strategy and ambitious 2023 financial objectives. Customer Service Manager at Orange Business Services Finland 108 connections. It offers integrated communications products and services to global enterprises in cloud computing, unified communications, collaboration, Big Data, Internet of things and Artificial Intelligence ; which manage and integrate the Evolves and aligns functions and processes in accordance with ITIL: Service Desk, Incident , Problem and Service Level Management. At Orange Business Services, we connect, protect and innovate, all over the world, to achieve sustainable business growth. Cadastre-se para se conectar Customer Service Management at cloud computing: flexible IT resources and on-demand services customer contact solutions: consulting, design, implementation and management mobility management: remote access, mobile SSL, secure authentication and mobile device management tablets and smartphones: access, control and security for your mobile devices Internet of Things (M2M Lead Customer Service Manager at Orange Business Services Okres Kladno, Česká republika 116 spojení Připojte se, chcete-li navázat spojení Read 156 Orange Business Services Customer Reviews & Customer References. Requires a bachelor's degree or its equivalent. They also conduct due diligences before project kickoff and post project review. The willingness and commitment made the work flew smoothly. Robert Schmidt. Customer Service Manager at Orange Business Services PMP, Prince 2 P certified Project Manager at Orange Business Services Gurgaon. Finnish company elevator and escalator company Kone has strengthened its partnership with Orange Business Services by moving its global contact center solution to the cloud. Orange Business Services, the Orange entity dedicated to companies and organisations, is your partner for digital transformation and network expertise. Orange Business Services underpins the customer experience with multisourcing service integration. As a part of my professional development, I moved to the position of Customer Service Manager in the same insitution. de 2000 - actualidad 20 años 6 meses. Orange Business Service is the B2B branch • Orange Business Services SPOC with vendor of capacity optimization product for handling all open incidents and closely follow up till resolving all issues. The key responsibilities are : a. Consultez le profil complet sur LinkedIn et découvrez les relations de Biljana (Billie), ainsi que des emplois dans des entreprises similaires. Orange Business Services (OBS) is a global integrator of communications products and services, including cloud and infrastructure as a service. Apart from more service quality and responsiveness, this partnership will give DDS Logistics the ability to expand its SaaS offering: “With Orange Business Services’ cloud computing solution, we will be able to deliver not only our business software solutions but also comprehensive IT virtualization to our customers over the internet” Jérôme Bour explains. Inscrivez-vous pour entrer en relation Customer Service Manager at Orange Business 413 Orange Business Services reviews. Identify and lead service improvement and cost reduction/efficiency initiatives. com Dear Jobseeker, Find millions of jobs on single click. Eugene Tonido Customer Service Manager at Orange Business Services NCR - National Capital Region, Philippines 414 mga koneksyon Customer Service Manager - IP specialist at Orange Business Services Greater Sydney Area Show more profiles Show fewer profiles Customer Service Manager at Orange Business Services Lisboa e Região, Portugal 242 conexões. Experienced Transition Manager with a demonstrated history of working in the information technology and services industry. Continual Service Improvement. - Quality of service and customer satisfaction. Money Management Future-proofed workspace for RS Components’ customer service centres Orange Business Services is a network-native digital services company and the global enterprise Customer Service As your colocation partner, we’ll collaborate with and advise you in your IT transformation – offering strategic insight to support change. Orange Business Services - Business Manager - Large Accounts Division 2001 - 2009 - Winning projects and conquer new territories to develop account turn-over - Leading business (steering actors, ensuring quality of proposals and large account customer relationship) Mélissa MIRALIKAN Responsable Service Client / Customer Service Manager chez Orange Business Services Saint-Denis, Reunion 500+ connections Customer Service Manager supporting telco services for large, international company. X-ray Technician, Executive, Sales Representative and more on Indeed. Customer Service Manager at Orange Business Services Head of Service Management, ASEAN at Orange Business Services Singapore. Our delivery model covers everything from ”idea to cable”; we provide strategic advice, implementation projects and infrastructure operations under one management and on any cloud. In addition, Orange provides value-added services, such as service and implementation management, to accompany SHV throughout its entire IoT journey. The initial deployment will allow Haier’s headquarters in China to connect with its after-sale service center in India over a cloud-based platform, enabling users to access business-critical applications anywhere, anytime. - Responsible for managing Customer Change Process (Schedule and Service Delivery Control). This launch is a key part of the Orange network-as-a-service strategy, and the solution will be available globally. Typically reports to top management. - Identify / scope inovation, optimisation and opportunities for supplier and customer cost reductions, service enhancement - ITIL and IT governance, program Life-Cycle - Risk Analysis, cost & budget definition. Customer Service Manager supporting telco services for large, international company. A. Meraki, uCPE and SD-WAN. Experience Customer Experience Management. fr an internet portal which is available on web, mobile and tablet. . , has been progressing steadily from being a major French enterprise communications and related managed services provider to becoming a global player delivering end-to-end IT and integration services. In addition, Orange provides value-added services, such as service and implementation management, to accompany SHV throughout its entire IoT journey. A. انضم للتواصل Orange Business Services -Service Management : Customer Care, Project Management, IT Consultancy and Business Consultancy with the sales :Account Manager ,Business Manager and the Sales Technical Engineer-Project Management with the… Orange Business Services -SCE - IP data Network Customer Service Manager Ben is a dedicated manager with over 10 years experience in the IT Services industry. HQ's, 24/7 factories worldwide located, branch offices. 1,581 likes · 21 talking about this · 1 was here. This means you can take advantage of our international procurement and management structure, consistent service quality and efficiencies of scale to - Service Management Activities (covering Availability Management, Change Management, Configuration Management, Incident Management and Service Level Management) for certain specific services; - Maintain relationships with peers, stakeholders and the management; - Provide customer with regular reports; - Keep databases up to date. Educación Instituto Superior de Customer Service Manager_orange. Orange Business Services was positioned as a Leader in Gartner’s 2019 “Magic Quadrant for Managed IoT Connectivity Services, Worldwide. It connects, protects and innovates for enterprises around the world SHV Energy has chosen IoT connectivity from Orange Business Services to deploy smart telemetry and meters on its gas tanks across Europe and the US. He takes over from Didier Duriez, who will take on new responsibilities at a French NGO. Read more about working at Orange Business Services. I had the privilege of working with Anne Holohan in Network Service billing team for more than 5 years at Orange Business Services. Join to Connect Orange Business Services (ex Equant) Ethnikon kai Kapodistriakon Milica Bankovic Oluic Customer Service Manager at Orange Business Services Stockholm, Stockholm, Sverige 464 kontakter - Service management request - customer satisfaction - availability/capacity management - remediation plans + innovative thinking Ensuring: - High… Managing - Quality of Service and Customer satisfaction for all implemented Orange Business Services in-sourced and outsourced services and solutions on assigned customer(s). International Carriers is the international Wholesale Division of Orange Group. ” “Connectivity is a key enabler of IoT. 94. I’m customer oriented and also have acquired a solid experience in supplier management: - Pre and post sales end-customer projects for companies performing in the services arena, - R&D centres during time to market and optimization phases for companies operating in the Industry arena. French customer? Access your dedicated portal He is in charge of accelerating Orange Business Services’ (News – Alert) core business and services growth, notably in the area of SDx connectivity, collaboration solutions and the recently integrated contact center activities. +500 affiliates with WAN/LAN/Voice service portfolio. Justin Millar Customer Service Manager at Orange Business Services Johannesburg Area, South Africa 500+ connections Work with the account team to up-sell Service Management and/or other Orange products and services. • Acting as Project Manager for Orange Industry: Telcom / ISP, IT-Hardware & Networking, IT-Software / Software Services Indicative Salaries in Orange Business Services India by Functional area Functional Area Select IT Hardware, Technical Support, Telecom Engineering IT Software - All Jobs ITES, BPO, KPO, LPO, Customer Service, Operations Orange Business Services (OBS) is a global infrastructure operator, technology integrator, and supplier of value‑added services to multinational corporations, local governments, and public sector organisations. Updated Jan 18, 2021. 240 Ing. I was the in charge of the business interaction between the corporate customer and Orange. Provide the leadership role in developing and managing the Customer Experience and Contact Center business within Europe Provide World-Class Sales and Pre-Sales Support to encompass the full offers portfolio, including Orange applications portfolio, Contact center Solutions and CRM expertise. - Provide Customer Service Improvement plans oriented to increase customer satisfaction or /and in response to major Customer issues. Track maintenance periods due to Orange Business Services and Carriers changes. I had the pleasure to work with Pablo as Customer Service Manager at Orange Business Services (we were peer of each other). customer service manager orange business services